Privacy Policy

Last updated: June 2026

1. Who we are

This site is operated by Clements Trading Ltd, trading as BMW Tool Rental (company no. 10629836), registered office 82a James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE. We are the "data controller" for the personal data described here. Contact: Phil@bmwtoolrental.co.uk.

2. What we collect

• Order & contact details — name, email, phone, billing/delivery address when you buy or hire.
• Payment information — processed securely by our payment provider; we do not store full card numbers.
• Communications — messages you send us by email or contact form.
• Usage data — basic analytics (pages visited, device/browser) via cookies, to improve the site.

3. How & why we use it

• To process and deliver your orders and tool hire (legal basis: performance of a contract).
• To respond to your enquiries and provide support (legitimate interests).
• To meet legal and accounting obligations (legal obligation).
• To send marketing only where you've agreed — you can opt out any time (consent).

4. Who we share it with

We only share data where necessary to run the business: our payment processor (to take payment), couriers (to deliver your order), and the platform/software that hosts our store and email. We do not sell your personal data. Some providers may process data outside the UK, with appropriate safeguards in place.

5. Cookies

We use essential cookies to run the site and checkout, and analytics cookies to understand how the site is used. You can control cookies through your browser settings.

6. How long we keep it

We keep order and accounting records for as long as required by law (typically 6 years for tax), and other data only as long as needed for the purpose collected.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict your personal data, to object to processing, and to data portability. To exercise any of these, email Phil@bmwtoolrental.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes

We may update this policy from time to time; the current version is always published on this page.