Our returns policy

Thank you for shopping at BMW Tool Rental. We want you to be completely satisfied with your purchase. If for any reason you are not, here is everything you need to know.

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Returns

You have 14 calendar days to return an item from the date you received it.

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Item must be unusedIn the same condition you received it and in the original packaging
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Contact us firstEmail us with your order number and reason for return — we will provide a return address and instructions
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Return shippingThe customer is responsible for return shipping costs unless we have agreed to cover this in writing

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Refunds

Once we receive your returned item we will inspect it and notify you of the outcome as soon as possible.

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Inspection on arrivalWe inspect every return and notify you of the status of your refund immediately after
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Refund to original payment methodIf your return is approved we will initiate a refund to your original payment method
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Processing timeYou will receive the credit within a number of days depending on your card issuer's policies

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Exchanges

We replace items if they are defective or damaged. If you need to exchange for the same item please contact us.

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Defective or damaged items onlyContact us with your order number and reason for exchange
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Return shippingYou are responsible for the cost of returning the item to us
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Shipping costs are non-refundableOriginal shipping charges are not refunded as part of an exchange

Need to start a return or exchange?

Email us with your order number and we will get back to you within 24 hours

Phil@bmwtoolrental.co.uk →

Registered office
Clements Trading Ltd
82a James Carter Road
Mildenhall, Bury St Edmunds
Suffolk, IP28 7DE

Lichfield
BMW Tool Rental
63 Purcell Avenue
Lichfield
Staffordshire, WS13 7PH

Contact
Phil@bmwtoolrental.co.uk
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Clements Trading Ltd trading as BMW Tool Rental. Registered in England & Wales, company no. 10629836. Registered office: 82a James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE.

BMW Tool Rental is an independent specialist supplying tool hire and Forte automotive additives. We are not affiliated with, authorised by, or endorsed by BMW AG. "BMW" is a trademark of BMW AG and is used here for descriptive/compatibility purposes only.